My Honda, although approaching 14 years old, works phenomenally. But because of its age I get really anxious on the rare occasion something goes awry. On Friday I went to heat it up before heading to work and it was fine, I went back to it ten minutes later and pretty much all my dash warning lights were on/flashing. I carpooled to work instead of risking it breaking down on me. When I got home later that day, I tried to turn it on but it wouldn't start. I assumed maybe I had a dead battery, but that didn't quite make sense to me since I had been able to start it just fine earlier that morning. So knowing I was going to have to involve a mechanic, I was little anxious and very apprehensiveness because I've personally never had to before. After attempting to jump-start my car in what took a good 40 minutes, I carefully though quickly drove it to the nearest repair shop before my electrical system could fail again. Keeler Honda happened to be that shop. I didn't know the protocol or where exactly to go and I didn't make an appointment, so I just walked in and was greeted instantly by a salesman. I told him my car needed to be seen and he directed me right to the shop, telling me how to pull into it, what to say/who to talk to, and assuring me that the place was heated (it was really cold out!). I did just that and didn't even have to wait to be seen! My mechanic, Steve, was great. I felt very comfortable leaving my car with him. He told me he'd test the electrical system and if it was in fact just a dead battery, he'd go ahead and fix it for me that night after quoting the price. If there was a different or another problem, he said he'd call me before doing anything. A few hours later he called and said after the tests, he determined it wasn't the battery--it was the alternator! Which is what I was beginning to suspect through online research anyway. He quoted me the price and I gave him the go ahead to fix it. The very next day he called and told me it was all fixed, tested, battery re-charged, and ready to go! I went to pick up my car a few hours later, thanking Steve for his help again. He assured me everything checked out once again. I was certainly glad to hear it. And furthermore to my surprise, they also washed my car! It had gotten very dirty and white-streaked because of the recent winter-weather roads, but it was all clean when I got it back. This girl's certainly a happy customer! I'm not really sure what competitors charge for the same service, but I think the pricing was fair. I was happy to pay regardless because of the experience in general. I'm new to the area, but Keeler Honda is most likely where I'll continue to go with my Honda. It was quick, easy, and pretty spectacular.

After requesting online prices from a few Honda dealers, I test drove a Fit, and was very impressed with the salesman who helped us (Frank). He was very low pressure and friendly. Later the same day, I got an offer from another dealer, so I called Frank to see if he could match it and was told he won't be beat on price, so come on in. I did, and we settled on a purchase price and trade-in price. I was very pleased with the purchase price (they matched the other dealer's offer), but I was pretty uncomfortable with the trade-in price. That was the only part of the process when I felt like I was on the spot a little (I'm not a good negotiator). The next day, I asked for more on the trade-in, and the Sales Mgr. agreed to it. The Finance Mgr showed me some extended warranty stuff, but I said no thank you and that was it (no pressure there either). They also matched my credit union loan rates (I had been pre-approved), so that saved me some time. When I went back to take delivery of the car, everything was perfect. All the numbers were what we agreed on (other dealers, like Saturn, have changed the interest rate on the loan -- Keeler did not do that). Frank told me what I need to know about the Fit's controls, features, etc, and I was in and out in about 25 minutes. I plan on getting another car sometime in the next year, and based on this experience, Keeler will absolutely be my first choice.

The salesman Frank Foli spent a good amount of time with us and was very patient. He was able to answer all our questions and we never felt any sales pressure whatsoever, Frank was very friendly and made us feel comfortable dealing with him. Everyone we dealt with at the dealership was very courteous and professional. The bottom line was that they were easy to do business with and made my wife and I very comfortable and made our car buying experience an enjoyable one. We felt we got a good quality Honda at a fair price. We will recommend them to all our friends.

Went to Keeler Honda to get a duplicate key made and was told the key would cost is $140 to replace! We questioned the guy that told us because that price was ridiculously high and we got nothing but a rude attitude from him. We immediately went to the General Manager, Maria, and talked to her. She assured us that is the price for all keys, they were not marking up their keys that much and didn't make a $100 profit on them, and that any key made elsewhere would not work. Her attitude was polite but I could sense through her body language that she wanted nothing more than to just get rid of us. We went to a different Honda Dealership and bought a key that works perfectly for the small sum of $26. I will never go back and give business to Keeler Honda and will never recommend this dealership to anyone that I talk to. Their prices are too much and their customer service is poor.

Jon was very perceptive to what my needs were and delivered. I can see why Keeler was voted #1 in the Capital Region. The entire process was professional and easy. I can come out and say that I strongly recommend Keeler to any Honda buyer. Thanks for the wonderful experience!

I wanted to try out Keeler Honda and dropped off my Civic for an oil change on Friday, 7/1. On completion of the oil change, I was given a cool looking "report card" where, according to Keeler, my car was in green which means checked and ok in all the categories. Shawn the service rep said the car was inspected as part of the oil change and everything looked fine. The next time I took my car out on Sunday, I was shocked when the exhaust pipe broke when my husband was driving. One end of the pipe was hanging loose and the car was extremely noisy making it impossible to drive. I called Keeler on Tuesday, 7/5 and explained my experience and my surprise at the fact that the inspection supposedly done by Keeler a couple of days prior to the incident had not flagged this impending problem.

The Keeler representatives and manager that I spoke to were not only unapologetic about the fact that they had not done the inspection properly, but tried to gloss over the issue by telling that they only did a "visual inspection" of the exhaust pipe. When I pointed out that their "report card" clearly mentioned that the underside of the vehicle had been inspected and that the muffler and exhaust pipes were ok, they became highly unfriendly and said that they could do nothing to help me. Eventually, when I took my car to another repair shop, I was even more shocked to discover that my exhaust pipe had been severely corroded and rusted in several places and that even an untrained eye, let alone a dealer, could have easily spotted this by a mere visual examination.

Keeler not only did a poor job, but did their best to make me feel that I was making a hue and cry for nothing. Theirs is probably one of the worst dealerships I have ever been to, and I strongly urge potential customers to deal with them with great caution.