Keeler Honda

"Our Experience at Keeler Honda"

Nick....I had to drop you a line to let you know how happy my wife Dolores and I were with our experience with your dealership.  First of all kudos to Wendy Darling who was recommended to me by a.friend and she was an absolute pleasure dealing with throughout the negotiation and delivery process and with you for setting my mind at ease and finding the right vehicle for us during the process. I have already recommended Wendy to a long time friend and I am sure she will handle his transaction as professional and seamless as mine..I look forward to.meeting you soon and doing future.business with Keeler Honda.

Dave

"Keeler Honda and Joe Nolette"

Mr. Keeler,
Ellen and myself came into your dealership on Saturday with the intention of just beginning our search for a replacement vehicle.  We met Joe Nolette and immediately notice his calm demeanor and great eye contact.  We asked to test drive a 2011 Accord wihich he promply arranged.  Feeling comfortable with Joe I leveled with him that I was not prepared to buy since this was my first dealership and truth be known to us only, we got a great deal four years earlier at another local Honda dealership.
Joe came up with some initial numbers that I thought were interesting but would not close the deal for me.  He saw our hesitation and worked with Nick to come up with what I considered an "offer I couldn't refuse" using Honda Finance and additional incentives.
Upon picking up the car yesterday Joe continued to proudly speak of the Keeler Honda dealership and also their service department.  Because of his sincerity and approach we decided to switch to your establishment for future service.  This is a domino effect since we are a family of five Honda owners!
I thank Keeler Honda for a fair shake and I commend you on the skill and tact Joe Nolette shows to first time visitors, who will spread the word and be back!!
Well Done,
Tom & Ellen

Tom & Ellen

"So delighted with Keeler Honda and Greg Johnson"

Good Morning Greg,
I would like to take this opportunity to thank you for your wonderful service and for making my car-buying experience, once again, so delightful!
It is a pleasure doing business with you and Keeler Honda, and I would not hesitate to refer you to anyone in the Market for a new car.
Have a great day,
Sharon

Sharon

"Service at Keeler Honda is phenomenal"

Love the CR-V and everyone is loving the color!  I have to tell you, the service at Keeler Honda is phenomenal - I have been to a few dealerships in my day and never was treated as well as you all have treated me!
Just the phone calls and emails show the care factor and that is really what it comes down too.  Price of course is a given but it's how you treat people that will make you ultimately successful!  I will be sure to give you both the highest of scores and will refer you both in the future to anyone looking for a Honda.
Thanks again,
Cynthia

Cynthia

"Keeler Honda is the place to shop"

Hello Joe,

I would like to extend my gratitude towards you and the rest of the sales team Kate and I encountered at your dealership.  Honestly, Kate and  I had no intention of buying the Fit this past Saturday, we just stopped in to inquire about pricing.  Kudos to Joe however, who went above and beyond the call of sales-man-ship when he left to go and pick up a vehicle that my wife and I decided to not get.  Overall, the service was worth 5 stars across the board and it would be my pleasure to recommend anyone seeking to buy a great vehicle, that Keeler Honda is the place to shop.  Once again thank you Joe, Barb, and Nick for assisting us with purchasing this great vehicle.

Nathan

"Our 2011 Keeler Honda Odyssey"

On October 9, my wife and I were in a terrible car accident.  While sitting at a traffic light, a pick-up truck rear-ended us at approx 50 mph and totaled our minivan.  Fortunately we came out of this with no serious injuries and none of our five children were with us.

Though we have a lot to be thankful for, this accident did still leave us with much emotional distress and without a car.  So, when it came time to buy a new vehicle, my wife and I knew we wanted a Honda.

Coming here to Keeler Honda and having Bill Kuhn as our sales rep., really helped us.  Bill was such a pleasant person to work with and we were so pleased to have him as our sales rep.

The 2011 Honda Odyssey will surely keep our minds off the accident and give us peace of mind knowing we are driving a safe and reliable vehicle backed by the Keeler Honda excellent service dept.

Our sales rep, Bill Kuhn, was excellent with keeping in contact with us, while we were waiting for our new van to arrive.  When it did come in and was time to pick it up, Bill was fantastic in showing us everything about the van.  He was patient, very kind and really felt like he appreciated our business.  He even took a picture of us with our new Keeler Honda Odyssey!

Thank you very much Bill and Keeler Honda of Latham!

Carol of Latham, NY

"The most knowledgeable"

I've been car shoping for several weeks now and have recently helped two friends purchase new cars.  The process has been very stressful and dealing with the salespeople at other local dealerships was generally a displeasure.  Ken Hughes, however, was by FAR the most knowledgeable and friendly.  He knew that the model I was interested in wasn't available and didn't try to push me into considering another car.  I plan to recommend Ken and your dealership to family & friends looking to purchase Honda's in the future.

Sarah

"Good Honda Service Experience"

I wanted to give you positive feedback on my Honda service experience.  I brought in my daughter's Accord to have two leaking tires inspected.  Matt wrote up the service order and we discussed possible options, including wire brushing the rims for a better bead contact, new tires, etc.  I assumed the car needed new tires, but when I next saw Matt, your Keeler Honda Service Advisor, he explained that all four tires had sufficient tread, the two rims, after brushing, held the pressure, and one of the other wheels needed a new internal valve stem.  So, the bottom line was that Matt and your Keeler Honda Service Team solved the problem at the least cost, with accurate information and courtesy.  Thank you!

Ben S.

"Joe Nolette - pleasure to deal with!"

When I met Joe Nolette, I told him that I was not just shopping for a car, but for a dealership.  I DO NOT like to be hassled or pushed.  He listened to me.  I purchased a CR-V today from him...and a dealership.  Please thank him for respecting me.  I will certainly pass the word along that he is a pleasure to deal with.

Cynthia

"Keeler Honda Sales - Greg Johnson"

To:  Maria Dunning, VP

 

Both my husband and myself just wanted you to know how pleased we were with Greg Johnson.  We have bought Chrysler's since 1984 when their first van came out.  We continued to purchase them until this year.  We did not like the new 2010 Chrysler thus we turned to Honda. We went to three dealerships handling Honda and Greg Johnson was by far the most polite, helpful, knowledgable salesman encountered.  Just because of him I would recommend people to go to Keeler Honda.

He did not give us "if you buy it today" story like the other dealers. We personally hate that when a dealer says if you will buy it today.  We like to be able to think it over, etc. and really hate to hear such a thing when we are looking for a car.

 

Greg patiently made offers over the internet and at the end made a personal phone call to us with his final price.  His price was the best and we sealed the deal.  I also felt the gentlemen who did all the paper work with us when we picked the car up was very pleasant too.  I would guess that is how all of your employees are.  Kudo's to you, Greg and the rest of your staff.  We are glad we will be working with Keeler Honda.

The Riccardo's

"So glad I switched to Honda"

Dear Sir,
I brought my Honda CRV to Keeler Honda for some new tires.  I knew it needed a 30,000 mile tune up but was unsure I could afford to do it all at this time.  I have always serviced my car at the dealership and have never missed any scheduled maintenance.

My Service Advisor was Nick Franzese.  He was so kind and attentive.  He assisted me and I was able to get the new tires and do the 30,000 tune-up. 

I have always received wonderful service from your dealership since I purchased my car there - this is my first Honda.  I love my car and love your dealership!

I just wanted to write a note to let you know how grateful I am to Nick for all his assistance.  I am so glad I switched to Honda.
Thank you very much.

J

"Keeler Honda"

Recently, my fiance and I visited your Keeler Honda dealership in Albany, NY.  We were currently in a Honda Accord which we had leased in June 2008.  the service we received with that purchase is what made us return for this one.  Finding our vehicle needs had changed, we stopped in to see what our options were.  We were taken care of again by Tom Fenton.  He was absolutely no pressure, no non-sense and extremely friendly.  He did a great job at helping us to get into a Civic in a timely and no stress manor.  Thank you to all the sales and service team at Keeler Honda.  You truly make the vehicle purchase a pleasure.

Debby

"Keeler Honda Service"

Dear Sandy,
Just a brief note to say Nick Franzese, in your Honda Service Department, went out of his way to stay late and help me get my car on the road cheerfully and professionally.  Please pass this on to his manager.
Thanks,
Bill

William

"Thanks Jon"

Thanks Jon,
I appreciate the info and will pass it along.  Have a great weekend and again, thanks to you and your finance manager for making this the best experience we've ever had with a dealership (and yes you can quote me and i'm not known for praising unless it's due!)  I always dread dealing when purchasing a new car but you both made this truly pleasant.  Thanks!  We are passing along word to our friends and colleagues of our positive experience with you and Keeler Honda - and to me, that's the best compliment we can pay.
Take care,
Pat

Pat