Keeler Honda

"The most knowledgeable"

I've been car shoping for several weeks now and have recently helped two friends purchase new cars.  The process has been very stressful and dealing with the salespeople at other local dealerships was generally a displeasure.  Ken Hughes, however, was by FAR the most knowledgeable and friendly.  He knew that the model I was interested in wasn't available and didn't try to push me into considering another car.  I plan to recommend Ken and your dealership to family & friends looking to purchase Honda's in the future.

Sarah,

"Greg was SUPER!"

I had the best car purchasing experience ever.  Thanks so much!  Greg Germer was super and I didn't feel like I was being taken or bombarded with sales people.  H knew I wasted the Civic EX but he also gave me other options and I appreciated the fact that he was aware of my driving situation.  He offered some used cars, other models and was not pushy.  He handed me over to a sales women who took me for a test drive.  I decided on a new black EX.  I will picking it up on Saturday.
Once again, thank you, because i don't feel any remorse today.  I think it is the first time ever after buying a car.
Thanks Greg and Keeler Honda!

Camille,

"Good Honda Service Experience"

I wanted to give you positive feedback on my Honda service experience.  I brought in my daughter's Accord to have two leaking tires inspected.  Matt wrote up the service order and we discussed possible options, including wire brushing the rims for a better bead contact, new tires, etc.  I assumed the car needed new tires, but when I next saw Matt, your Keeler Honda Service Advisor, he explained that all four tires had sufficient tread, the two rims, after brushing, held the pressure, and one of the other wheels needed a new internal valve stem.  So, the bottom line was that Matt and your Keeler Honda Service Team solved the problem at the least cost, with accurate information and courtesy.  Thank you!

Ben S.,

"Joe Nolette - pleasure to deal with!"

When I met Joe Nolette, I told him that I was not just shopping for a car, but for a dealership.  I DO NOT like to be hassled or pushed.  He listened to me.  I purchased a CR-V today from him...and a dealership.  Please thank him for respecting me.  I will certainly pass the word along that he is a pleasure to deal with.

Cynthia,

"Sales Consultant Greg Germer"

Hi Greg,
Thank you for all your help expediting my new Keeler Honda Accord.  it is always pleasant to work with you - you truly take care of us and look after our interests.  Also, thanks for the gifts for my car!

Carole,

"Keeler Honda Sales - Greg Johnson"

To:  Maria Dunning, VP

 

Both my husband and myself just wanted you to know how pleased we were with Greg Johnson.  We have bought Chrysler's since 1984 when their first van came out.  We continued to purchase them until this year.  We did not like the new 2010 Chrysler thus we turned to Honda. We went to three dealerships handling Honda and Greg Johnson was by far the most polite, helpful, knowledgable salesman encountered.  Just because of him I would recommend people to go to Keeler Honda.

He did not give us "if you buy it today" story like the other dealers. We personally hate that when a dealer says if you will buy it today.  We like to be able to think it over, etc. and really hate to hear such a thing when we are looking for a car.

 

Greg patiently made offers over the internet and at the end made a personal phone call to us with his final price.  His price was the best and we sealed the deal.  I also felt the gentlemen who did all the paper work with us when we picked the car up was very pleasant too.  I would guess that is how all of your employees are.  Kudo's to you, Greg and the rest of your staff.  We are glad we will be working with Keeler Honda.

The Riccardo's,

"So glad I switched to Honda"

Dear Sir,
I brought my Honda CRV to Keeler Honda for some new tires.  I knew it needed a 30,000 mile tune up but was unsure I could afford to do it all at this time.  I have always serviced my car at the dealership and have never missed any scheduled maintenance.

My Service Advisor was Nick Franzese.  He was so kind and attentive.  He assisted me and I was able to get the new tires and do the 30,000 tune-up. 

I have always received wonderful service from your dealership since I purchased my car there - this is my first Honda.  I love my car and love your dealership!

I just wanted to write a note to let you know how grateful I am to Nick for all his assistance.  I am so glad I switched to Honda.
Thank you very much.

J,

"Keeler Honda"

Recently, my fiance and I visited your Keeler Honda dealership in Albany, NY.  We were currently in a Honda Accord which we had leased in June 2008.  the service we received with that purchase is what made us return for this one.  Finding our vehicle needs had changed, we stopped in to see what our options were.  We were taken care of again by Tom Fenton.  He was absolutely no pressure, no non-sense and extremely friendly.  He did a great job at helping us to get into a Civic in a timely and no stress manor.  Thank you to all the sales and service team at Keeler Honda.  You truly make the vehicle purchase a pleasure.

Debby Lundin,

"Keeler Honda Service"

Dear Sandy,
Just a brief note to say Nick Franzese, in your Honda Service Department, went out of his way to stay late and help me get my car on the road cheerfully and professionally.  Please pass this on to his manager.
Thanks,
Bill

William J Feeney, M.D.,

"Thanks Jon"

Thanks Jon,
I appreciate the info and will pass it along.  Have a great weekend and again, thanks to you and your finance manager for making this the best experience we've ever had with a dealership (and yes you can quote me and i'm not known for praising unless it's due!)  I always dread dealing when purchasing a new car but you both made this truly pleasant.  Thanks!  We are passing along word to our friends and colleagues of our positive experience with you and Keeler Honda - and to me, that's the best compliment we can pay.
Take care,
Pat

Pat,